Terms and Conditions
1. Our End-User
Please, ensure that you have read the entire agreement carefully before using our services.
1. Information about Us and the Our Services or any related product or service, can't be forwarded unless given written notice.
2. All brand names, mobile phone names e.g., including but not limited to, (any brand which indicated on our website) Apple, Samsung, Nokia, Blackberry, Sony Ericsson etc. are linked to their respective brand owners, and we are in no connection connected with them, in any case, or what so ever. Names have only been used as educational purposes only. We are operating as a 3rd party company and as such, we are not affiliated with any of the network providers, smartphones, cellular devices, or any other handset manufacturers. All logos, images, and trademarks are copyright of their respective owners.
3. While most of our services are instant and can be returned in a matter of minutes please note that we do not keep stock of all unlock codes for delivery. There are simply too many codes for us to keep track of and handle. Depending on the method for retrieving your unlock code, times may vary for turnaround times. You can rest assured that we will do all we can to find your code and fulfill the order as fast as we can but ask for your patience if this should be the case.
4. We don't guarantee that 100% your phone get unlocked using our service, as some times if a phone is been tried before and its counter get locked, our provided code will not work and we don't offer refunds as suppliers been paid accordingly, so please make sure before you buy our services.
2. Acceptance of Terms
You consent to use an electronic agreement to govern Your use of the agreement. You expressly consent to receive all notices hereunder in electronic form, provided however this consent may be withdrawn at any time by contacting Our at the address set forth above (though, in some situations, We may have no other means of providing notices to You, so termination of Your account may result from a request from You not to receive notices in electronic form).
The parties expressly agree that all performance under this Agreement and the resolution of disputes shall be conducted in the English language. If a translation of this Agreement into any other language is required by law, the English version will prevail to the extent that there is any conflict or the discrepancy in meaning between the English version and any translation thereof we should not be held liable in any case whatsoever.
All Third Party Services offered for use with the Our are provided to You through Your third party service provider(s) and shall be subject to Your agreement with such third party service provider(s). Except to the extent specifically prohibited by applicable law in your jurisdiction, we shall have no liability whatsoever to you or any third party claiming by or through you, for any issue relating to the third party services, linked sites, other sites or third-party information, including without limitation, the accuracy, timeliness or continued availability of such third party services or the continued interoperability of the third party services.
Any dealings with third parties conducted through us, the Third Party Services, Linked Sites or Other Sites, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and the third party. We shall not be responsible or liable for any part of any such dealings. If you disagree in any content, you should leave the site immediately.
3. Verification and Refund policy
allows you to request the cancellation of an unlock code order in the “Waiting”
section on www.unlockup.com; if the cancellation request is received within one
minutes following your order, it may be instantly approved. If the request
cannot be instantly approved, it will be seen as “Pending for approval” until
www.unlockup.com’s supplier accepts the cancellation request, or refuses it and
delivers the unlock code. It is www.unlockup.com’s supplier sole discretion to
accept or deny a cancelation request.
Factory codes & calculator services are not eligible for verification & Refund as these are Database Methods and you will get as Generated in Database. No Emails will be answered seeking verification of these
The problem with these phones is that the
1. The operator changes the codes from the defaults and the factory default codes will be wrong.
2. Blocked Counters
3. Custom ROMS
If a custom ROM has been installed on the device, it may be required to restore the original ROM in order to successfully use the Unlock Code.
4. Replaced Handset or ROM Changed by operator
5. Relocked Handset by an operator
2 If you think you received the wrong unlock code, you have 3 days following the delivery of your order to request, free of charge, the supplier to verify the code. You can launch this procedure by pressing the “Verify” button in the “Order History” section on www.unlockup.com. You also accept that for some unlock tools (including, but not limited to, the tools that come for a calculator and that are guaranteed to return every time the same code) this procedure may not be available.
3 If, after the verification procedure has been launched, the code is the same as the first one, www.unlockup.com will issue a refund of your order if you provide a video proof; this video proof must be compliant with these rules:
First type *#06# (or any other way of displaying the IMEI on the phone’s LCD) on the phone then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
If present, the operator (on which the phone is currently locked) logo should be clearly visible.
Insert, in the same phone, a SIM card which is not currently accepted by the phone.
Wait 5 seconds until we can clearly see and read the message displayed by the phone
Enter the code received by the server, SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone.
If you get an error message, wait 5 seconds so we can clearly see this message
By the way, make sure the video is correctly focused and the codes, messages, IMEI are all visible on the phone’s display.
Then please upload the video using a free streaming website like youtube.com and forward it to us by email.
If you are a professional user (with a "Wholesale Account") running your own Unlock Business, please note that it's Mandatory to use "YouTube" or "DailyMotion" to upload your video. Also please pay extra care when requesting video to your customer to NOT make any mention in the video of the Name of your Company, and to NOT show your Website or Email as we'll not accept to forward the video proof to our supplier if any these conditions happen. Finally still if you are a Wholesale User, please forward the Video by email including all the details below :
"Service Name" you used to request the unlock code for this order,
"Brand, Model and IMEI" of the Cell Phone,
"Unlock Code" you received,
Any special information we might have requested during the Unlock Process (ie: UDID, Provider ID, SeCro),
And finally a brief description of the "Error" when trying to enter the code.
4 If your complaint is
about an iPhone Unlock Service, please do not provide video proof and follow
the steps below.
First, you need to click the verify button on the webpage in “Order History”.
Then place an order for Apple GSX Check report. We will only accept a complete Apple GSX Check report performed on our Server (we do not accept GSX Check report performed on any other website). You must use the service: iPhone & iPad Full GSX Check ( Carrier, SimUnlock Current Status) to perform the GSX Check and pay for the check. Then please forward the result to us by email. If the result shows that the phone is still locked, and from the exact same original network you place the order for we will then refund the check and forward the complaint to our supplier to investigate the issue. If the GSX Check shows the phone is not from the correct Network, or the phone is Unlocked then no refund claim or complaint will be accepted.
How does a Gsx report show iPhone is unlocked or not?
"Next Tether Activation Policy Description " must be looked at. This Description Must Result in the phrase "Unlock or Multi-Mode Unlock" means the phone is unlocked and needs to restore with iTunes. if the Description show carrier means the phone is not unlocked. Verification Time is Supplier dependent it might be faster or slower however we will make sure to complete verification as fast as we can on a priority basis. We cannot Directly refund any order until the supplier approves a refund request.
5 When you select a tool in the dropdown menu in the “IMEI Unlock” section, an information note may be presented to you, giving you special instructions for this particular tool, including but not limited to, phone models or operators not to try to order. It is your responsibility to follow these particular rules. www.unlockup.com will refuse any refund request if these rules have not been followed and you receive a wrong unlock code.
6 It is your responsibility to check if you are able to enter the code in the phone before ordering an unlock code for this model; You can ask us for Code Entry Instructions. By ordering an unlock code, you guarantee www.unlockup.com that you know the correct procedure to enter this code; if you have any doubt, please ask first to firstname.lastname@example.org before requesting a code as we can’t guarantee to always be able to get the code entry instructions.
7 Any refund claim, whether or not Video Proof is provided, must be made less than 10 days after the delivery date of the order. We will not investigate or refund any claims made after this period.
8 If you have a Samsung phone which shows “Phone Freeze” due to too many wrong codes entered, please note that the only way to get a working unlock code is using the “Samsung Europe” or “Samsung USA” tool (Factory Codes); it is not possible to get the Unfreeze code by another way.
9 When requesting a code for a Nokia phone, it is your responsibility to check before ordering if any previous owner of the phone has already entered too many wrong codes, resulting in the unavailability to enter any code in the phone because of a “Not allowed” or “Cannot undo restriction” error. www.unlockup.com suggests you always read the Nokia phone with the Nemesis software first, downloadable here: http://www.b-phreaks.co.uk/index.php?main_page=page_2 to check the FBUS Lock Counter. If the counter is more than 3, that phone cannot be unlocked by code anymore. www.unlockup.com will not refund an order if the code cannot be entered because of this error.
10 When requesting verification for a Nokia phone, www.unlockup.com will always request a screenshot of the phone’s reading using the Nemesis software showing the IMEI, MCC/MNC, and the FBUS Lock Counter prior to accepting a refund.
11 You agree that all prices can change at any time without prior notice. www.unlockup.com liability won’t be engaged as a price change and you commit yourself not to ask a refund for this reason.
12 You agree that any unlock tool offered on our website can be removed at any time without prior notice. www.unlockup.com liability won’t be engaged when a tool gets removed from our website and you commit yourself not to ask a refund for this reason.
Please note that we may occasionally we may e-mail promotions and special offers to your e-mail address which you may easily opt-out of by sending in a request to exclude you from our mailing list.
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